Help Center

FAQ

Orders

Browse products, add what you like to your cart, then proceed to checkout where you’ll enter your shipping, payment, and confirmation details.

Order changes or cancellations are possible before shipping. Contact customer support promptly with your order number.

Track your order using the shipment tracking link sent in your confirmation email, or log in to your Shope2i account to view order status.

Check your spam or junk folder. If you still don’t see the confirmation, contact customer service for assistance

Shipping

We ship worldwide! See our Shipping page for a list of destinations and costs.

Delivery times are shown during checkout and on our Shipping Info page. Typical shipping times range from 2 to 14 working days, depending on destination.

Shipping charges depend on your location and order weight. Costs are shown at checkout for your selection.

If your order hasn’t shipped yet, contact our customer service team with the correct address.

Payments

We accept all major credit/debit cards, PayPal, and other payment options as displayed during checkout.

Yes. All payments are processed via secure, encrypted systems to protect your information.

Prices include local taxes for most regions. Import duties or taxes may be charged by your country’s customs and are the buyer’s responsibility.

Returns and Refunds

Returns are accepted within days of delivery for most products. Items must be unused, in original packaging. Some items may be excluded—see our Return Policy.

Contact our support team for instructions. Once we approve your return request, you’ll receive the return address and further details.

Refunds are processed within [5–10 business days] after we receive and inspect the returned item.

Customers pay return shipping unless the product is defective or the wrong item was sent.

Yes, exchanges can be arranged if your desired product is in stock. Please indicate your preference when contacting us.

Products

Product availability is updated online. If an item is unavailable, the product page will show “Out of Stock.”

Every product has a dedicated page with specifications, sizing, care instructions, and reviews.

Please contact our sales team for bulk or wholesale inquiries.

Account & General

No, but creating an account makes tracking orders and future purchases much easier.

Click “Sign Up” or “Login” on the website header to create or access your account dashboard.

Use “Forgot Password” on the login page or contact support for help.

We comply with strong data protection and privacy policies. Read the Privacy Policy for full details.

Customer Service

Reach our support team via email ([support@shope2i.com]), contact form, or chat for assistance. Response times are usually within 24 hours.

Support is available [Monday–Friday, 9 am–6 pm CET].

Shope2i.com is an online-only store. All orders are shipped directly to your address.

Sign up at the bottom of the home page for offers, updates, and product launches.