Refund & Return Policy

1. Request Return

Contact us within 7 days of delivery with your order number

2. Get Approval

Our team will review and approve your return request

3. Ship Back

Pack the item securely and ship it back to us

4. Get Refund

Receive your refund within 5-10 business days

Returnable Items

  • Defective or damaged products
  • Items not as described
  • Wrong item received
  • Items in original packaging
  • Unused items with tags

Non-Returnable Items

  • Perishable goods
  • Personal care items
  • Intimate or sanitary goods
  • Items damaged by misuse
  • Downloaded software
  • Gift cards and vouchers

Detailed Return Policy

Return Window

You may request a return within 7 days of delivery if the item is defective, damaged, or not as described. The return period starts from the date of delivery confirmation.

Refund Processing

Once your return is received and inspected, your refund will be processed within 5–10 business days to the original payment method.

  • Credit/Debit Cards: 3-7 business days
  • UPI/Net Banking: 1-3 business days
  • Payoneer: 5-10 business days

Return Shipping

Once your return is received and inspected, your refund will be processed within 5–10 business days to the original payment method.

How to Request a Return

  • Email: support@shope2i.com
  • Include: Order number, reason for return, and photos (if applicable)
  • WhatsApp: +91-88105 69768 (India) | +33-06501 06521 (Europe)
Contact Support