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Health Time Herbal

Health Time Herbal

Health Time Herbal

Health Time Herbal

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Política de envío

ShopE2i.com – Shipping Policy
This Shipping Policy outlines how we process, ship, and deliver your orders from ShopE2i.com. By placing an order with us, you agree to the terms outlined below.
1. Order Processing Time
Orders are typically processed and dispatched within 10 to 15 days of payment confirmation.
Shipping time depends on the customer’s location within Europe or India.
Orders are not processed on national holidays, festivals, or during unforeseen events such as natural disasters.
2. Shipping Methods & Carriers
We offer Standard Shipping and Express Shipping.
Shipping costs vary depending on the selected shipping method at checkout.
We work with reliable, standard Indian and European shipping partners with whom we have negotiated the best rates to provide cost-effective delivery.
3. Shipping Destinations
We ship to all European countries and cities, as well as all major cities in India.
Delivery is not available to remote or restricted locations such as P.O. boxes, military addresses, or certain zones not served by our carriers.
4. Shipping Costs
Shipping fees are calculated based on the chosen service level, product weight, dimensions, and destination.
Free shipping may be offered on selected products, during specific promotions, or special events at our discretion.
5. Order Tracking
All shipments are fully trackable.
Customers can track their orders through:
Our AI Assistant Live Chat
Email updates
WhatsApp updates (when available)
Our Order Tracking Page using the provided order number.
6. Customs, Duties & Taxes
For international orders, all customs duties, import taxes, and related charges are the responsibility of the customer.
We recommend checking your local import laws before placing an order.
7. Damages, Losses & Delays
All shipments are insured.
In the event of lost, damaged, or broken items during transit:
Please contact us immediately via email or live chat.
We will initiate an insurance claim and arrange reimbursement or replacement as per our policy.
8. Order Changes & Cancellations
Once an order is placed, it cannot be changed or cancelled.
Please review your order carefully before finalizing payment.
9. Customer Support
For any shipping-related questions, contact our support team through:
Email
Live Chat on our website
WhatsApp Chat
We strive to ensure a smooth, transparent, and secure delivery experience for all our customers.

Política de reembolso

ShopE2i.com – Refund Policy
At ShopE2i.com, we aim to ensure that every purchase meets your expectations. Since we operate in cross‑border e‑commerce between Europe and India, our refund policy is designed to be clear, fair, and secure for both customers and vendors. Please read the following terms carefully before placing an order.
1. Eligibility for Refunds
Refunds are only offered in the case of:
Items that are damaged during shipping
Orders that are lost in transit
Incorrect items received, as proven by the customer
No refunds are available for any other reason, including \"change of mind\" or buyer’s remorse.
Some products are strictly non‑refundable, including:
Discounted or clearance sale items
Perishable, hygiene, or personal care products
Digital goods and downloadable content
2. Refund Request Timeframe
You must submit your refund request within 7 days of delivery in the case of damage, defect, loss, or incorrect product.
Requests made after 7 days from delivery will not be accepted.
3. Proof & Evidence Required
Customers must provide clear photographic or video evidence of the damaged or incorrect product.
For lost shipments, tracking investigations will be conducted with the carrier.
Before dispatch, ShopE2i records product photos/videos, and delivery agents also take delivery confirmation photos for verification.
If the package is visibly damaged at delivery, customers should refuse to accept it and notify us immediately.
4. Conditions for Returns
Incorrect items must be:
Unused
In original packaging, with all tags and labels intact
In good, resalable condition
If the product is damaged after delivery due to customer mishandling, no refund or return will be issued.
5. Refund Process
Refund requests can be made via:
Email: support@shope2i.com
WhatsApp Chat:

India: 0091 88105 69768

EU: 0033 0650106521
Once the return is approved and processed, refunds will be issued via:
Bank transfer or
PayPal
Processing time: 10–15 business days from receipt and verification of returned items.
6. Return Shipping Costs
ShopE2i covers the return shipping costs for:
Damaged/defective items
Wrong items delivered
No return or refund is available if the customer changes their mind.
7. International Orders
The same refund policy applies to all orders — both domestic (India) and international (Europe).
8. Damaged or Lost Shipments
All shipments are insured.
Customers must submit evidence of damage (photos/videos).
In case of loss, we will initiate an investigation with the carrier before refunding or replacing the order.
9. Non‑Refundable Situations
No refunds are given for:
Sale or discount items
Products damaged after delivery due to customer mishandling
Any return request without valid proof
Any request beyond the 7‑day window
10. Contact for Refund Requests
For all refund and return inquiries, please contact us via:
Email: support@shope2i.com
WhatsApp:

India: 0091 88105 69768

EU: 0033 0650106521
Our team will assist you promptly and keep you updated throughout the process.

Política de cancelación / devolución / cambio

ShopE2i.com – Cancellation, Return & Exchange Policy
At ShopE2i.com, we focus on ensuring a smooth and transparent buying experience for our customers across Europe and India. This policy explains the conditions under which orders may be cancelled, returned, or exchanged. By purchasing from ShopE2i.com, you agree to these terms.
1. Order Cancellation
No cancellations are allowed once an order has been placed and payment has been confirmed.
This is because we begin processing, customs preparation, and shipping arrangements immediately after order confirmation.
We strongly advise customers to review their order details carefully before completing checkout.
2. Return Policy
Returns are only accepted under specific circumstances:
Damaged items received at delivery (damage must be reported immediately)
Incorrect items delivered (must be unused, in original packaging, and in resalable condition)
Defective products proven with photographic or video evidence
Return Conditions:
You must notify us within 7 days of delivery.
Products must be in original packaging, unused, and with all tags/labels intact.
Evidence (photos/videos) is required. We will cross‑verify with our pre‑dispatch records and delivery proof.
If the package is visibly damaged upon delivery, you should refuse delivery and inform us immediately.
Non‑returnable items include:
Products purchased on sale, promotion, or clearance
Perishable, hygiene, or personal care items
Digital goods or downloads
3. Exchange Policy
We do not offer exchanges.
If you receive a wrong or defective item and your claim is approved, we will either:
Send a replacement (subject to product availability), or
Issue a refund as per our Refund Policy.
4. Return Shipping Costs
ShopE2i will bear the return shipping costs for:
Damaged, defective, or incorrect items delivered
No returns are accepted for “change of mind” purchases.
5. Process for Returns
Contact our support team within 7 days via:
Email: support@shope2i.com
WhatsApp:

India: 0091 88105 69768

EU: 0033 0650106521
Provide:
Order number
Description of the issue
Photographic/video evidence
Wait for return authorization. Unauthorized returns will not be accepted.
Once approved, ship the product back using the instructions provided by our team.
Refund or replacement will be processed within 10–15 business days after receipt and verification.
6. International Orders
The same terms apply to both India and European orders. All shipments are insured.
7. Important Notes
Requests without proper evidence will be rejected.
Any product damaged after delivery due to customer mishandling will not be eligible for return, refund, or exchange.
For visible damage during delivery, refuse acceptance and notify us immediately.

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